Libidai
0

Publishing note: this document requires your final legal entity name, address, contact details, and region-specific disclosures before publication.

Privacy Policy

This Privacy Policy explains how [Legal Entity Name], doing business as Libidai (“Libidai,” “we,” “us,” or “our”), collects, uses, shares, stores, and protects personal data when you use www.libidai.com, the Libidai mobile app, customer support channels, affiliate or partner tools, and related services (collectively, the “Services”).

Our contact details are:

  • Data controller: [Legal Entity Name]
  • Registered address: [Company Address]
  • General privacy email: [privacy@libidai.com]
  • General support email: [support@libidai.com]
  • Data protection officer or privacy contact, if applicable: [DPO name / contact]

Please read this Policy carefully. By using the Services, you acknowledge that we may process your personal data as described here, subject to your rights under applicable law.

1. Who this Policy applies to

This Policy applies to people who:

  • visit our website
  • create or use an account
  • place an order
  • use the Libidai app
  • contact customer support
  • submit a warranty or safety claim
  • subscribe to marketing communications
  • participate in an affiliate, partner, or promotional program
  • otherwise interact with us online or offline in connection with the Services

The Services are intended for adults only. We do not knowingly offer adult wellness products to minors or knowingly collect personal data from people who are under the legal age required to use the Services.

2. What personal data we collect

We may collect the following categories of personal data, depending on how you interact with us.

2.1 Information you provide directly

Examples include:

  • full name
  • billing and shipping address
  • email address
  • phone number
  • account login details
  • order information
  • customer support messages
  • warranty claim details
  • return request details
  • marketing preferences
  • affiliate application or payout details
  • any information you choose to send to us in forms, emails, or support attachments

2.2 Transaction and order data

Examples include:

  • product(s) purchased
  • order amount
  • currency
  • payment status
  • refund information
  • shipment status
  • fraud-review indicators
  • support history related to an order

We do not store full payment card numbers ourselves where payment is handled by third-party payment providers.

2.3 Device, usage, and technical data

Examples include:

  • IP address
  • browser type
  • device identifiers
  • operating system
  • app version
  • language preference
  • session information
  • log data
  • referral source
  • approximate geolocation based on IP
  • website interactions and events
  • error and diagnostics data

2.4 App-Controlled and connected-device data

If you use compatible App-Controlled features, we may process data needed to provide those features, such as:

  • device pairing status
  • Bluetooth-related connection events
  • firmware version
  • product model information
  • app feature usage
  • error or crash diagnostics
  • selected control settings or app preferences

For advanced sync features, the app may also need access to certain device permissions or playback-related signals. Core sync functions should be designed so that the underlying private media content does not need to be uploaded to our servers in order to generate basic control responses, unless a specific feature clearly states otherwise.

2.5 Cookies and similar technologies

We may collect information through cookies, SDKs, pixels, tags, local storage, and similar technologies. See our Cookie Policy for details.

2.6 Information from third parties

We may receive information from:

  • payment processors
  • shipping carriers
  • fraud-prevention vendors
  • analytics and attribution providers
  • advertising partners
  • social login providers
  • customer support tools
  • authorized resellers or marketplaces where relevant to warranty or safety handling
  • public authorities where legally required

3. How we use personal data

We use personal data for the following purposes.

3.1 To provide the Services

Including to:

  • create and manage accounts
  • process and deliver orders
  • provide customer support
  • manage returns, refunds, and warranty claims
  • provide app functionality and connected-device features
  • maintain service security and functionality

3.2 To communicate with you

Including to:

  • send order confirmations and shipment updates
  • send security or service notices
  • answer support requests
  • contact you about warranty, defect, or safety matters
  • notify you of important policy or service changes

3.3 To improve products and services

Including to:

  • understand how the Services are used
  • troubleshoot issues
  • analyze feature performance
  • improve app stability and compatibility
  • plan product and service improvements

3.4 To prevent fraud and abuse

Including to:

  • verify transactions
  • investigate suspicious activity
  • protect our systems, customers, staff, and partners
  • enforce our Terms of Service

3.5 To comply with legal obligations

Including to:

  • maintain required accounting and tax records
  • respond to legal requests
  • meet product safety, recall, and reporting obligations
  • comply with sanctions, customs, or regulatory rules where applicable

3.6 To market our products and services

Where permitted by law, we may send marketing communications, personalized offers, or content. Where consent is required, we will request it. You can opt out at any time.

4. Legal bases for processing

Where GDPR, UK GDPR, or similar laws apply, we may process personal data based on one or more of the following legal grounds:

  • Contract: to process your order, manage your account, or provide requested services
  • Legal obligation: to meet legal, tax, safety, compliance, or reporting duties
  • Legitimate interests: to operate, secure, improve, and protect our business and Services, provided those interests are not overridden by your rights
  • Consent: where consent is required, such as for certain marketing or non-essential cookies
  • Vital interests or public interest: where exceptionally relevant under applicable law

5. How we use cookies and similar technologies

We use strictly necessary cookies for core site operations and, where legally required, ask for consent before using non-essential analytics, attribution, or advertising technologies.

Please see our Cookie Policy for more information, including how to change your preferences.

6. How App-Controlled features are handled

Because Libidai offers connected-device and sync features, we want to explain this clearly.

6.1 Bluetooth and device controls

To pair and control compatible devices, the app may process connection and device data necessary to operate the feature.

6.2 Advanced sync permissions

Some advanced features may rely on local device permissions or playback-related cues. Those permissions are requested through your device and can usually be controlled in your device settings.

6.3 Private media

Libidai does not need the content of your private media files for ordinary website use, order processing, or customer support. Core sync features should be designed so that the underlying content does not need to be uploaded to our servers to provide basic functionality, unless a specific feature expressly states otherwise and asks for any required permission.

6.4 Diagnostics

If you choose to share diagnostics or if crash reporting is enabled, limited diagnostic information may be sent to us or our vendors to help us identify bugs and improve app performance.

7. Sharing personal data

We do not sell private customer information in the ordinary sense of handing over personal data for unrelated third-party use. However, we may share personal data with trusted service providers or other parties where necessary for the purposes described in this Policy.

We may share data with:

  • payment processors
  • fraud-prevention providers
  • logistics and delivery providers
  • cloud hosting and infrastructure providers
  • customer support platforms
  • email and messaging vendors
  • analytics and attribution vendors
  • marketing service providers, where permitted
  • IT, security, and diagnostics providers
  • professional advisers such as lawyers, auditors, or insurers
  • authorities, regulators, courts, or law enforcement where legally required
  • a buyer, investor, or corporate counterparty in connection with a merger, acquisition, reorganization, financing, or sale of assets, subject to applicable confidentiality and legal requirements

We require service providers to process personal data only as instructed and to apply appropriate security measures.

8. International transfers

Because Libidai may work with service providers or business functions across multiple countries, personal data may be transferred internationally.

Where required by law, we will use appropriate safeguards for cross-border transfers, such as:

  • adequacy decisions
  • standard contractual clauses
  • contractual protections
  • supplementary technical or organizational measures where appropriate

You may contact us for more information about applicable transfer safeguards.

9. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain records, resolve disputes, enforce agreements, comply with law, and manage safety or warranty issues.

Retention periods may vary by data type, but as a general guide:

  • account data: while the account is active and for a reasonable period after closure
  • order and financial records: for the period required by accounting, tax, or legal obligations
  • support history: for as long as needed to handle service, return, warranty, safety, or legal follow-up
  • marketing data: until you withdraw consent or object, or until we determine the information is no longer useful
  • diagnostics and security logs: for as long as reasonably needed for security, troubleshooting, and service improvement

We may retain some information longer where required or allowed by law.

10. Your privacy rights

Depending on where you live, you may have rights regarding your personal data.

These may include the right to:

  • be informed
  • access your personal data
  • correct inaccurate data
  • delete certain data
  • restrict certain processing
  • object to certain processing
  • withdraw consent where processing relies on consent
  • receive a portable copy of certain data
  • not be subject to certain automated decision-making where applicable
  • complain to a supervisory authority or regulator

To exercise a privacy right, contact [privacy@libidai.com]. We may need to verify your identity before acting on a request.

If applicable law allows us to refuse or limit a request, we will explain why.

11. Marketing choices

You can opt out of marketing emails by:

  • clicking the unsubscribe link in the message
  • updating your account preferences where available
  • contacting [privacy@libidai.com]

Please note that even if you opt out of marketing, we may still send service-related communications such as order confirmations, shipping updates, warranty messages, safety notices, or legally required notices.

12. Product safety, defect reporting, and recalls

If we identify a product safety issue or receive a defect or incident report, we may use relevant personal data to:

  • investigate the issue
  • contact affected customers
  • provide repair, replacement, refund, or recall instructions
  • comply with product safety reporting obligations
  • coordinate with authorities or market operators where legally required

Where necessary, safety-related communications may be sent even if you have opted out of marketing.

13. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.

These measures may include:

  • encryption in transit
  • access controls
  • role-based permissions
  • logging and monitoring
  • vendor management
  • incident response procedures
  • secure payment processing through specialized providers

No system is perfectly secure, and we cannot guarantee absolute security.

14. Children and minors

The Services are intended for adults only. We do not knowingly collect personal data from minors who are not legally permitted to use the Services. If you believe a minor has provided personal data to us in connection with the Services, contact us so we can review and take appropriate action.

15. Third-party websites and services

The Services may link to third-party websites, platforms, or apps. Those third parties have their own privacy practices, and we are not responsible for them. We encourage you to review their policies before interacting with them.

16. Changes to this Policy

We may update this Privacy Policy from time to time to reflect legal, technical, operational, or service changes. When we do, we will update the “last_updated” date and take any additional steps required by law.

17. Contact us

Privacy contact: [privacy@libidai.com]
Customer support: [support@libidai.com]
Postal address: [Company Address]

If you are in the EU or another jurisdiction that requires a separate representative or DPO contact, add that information here before publishing.